The main content of this training includes SQAM content, pay attention to the relevant documents, and prepare the SQAM education report; understand that CTQ proposes to manage the PH in NMP by SPC; the entire quality management system training, in order to continuously improve and Continuous improvement; learn KPI concepts and KPI design ideas (fishbone diagrams); Q-cost concept learning, understanding of quality costs, formulate corresponding plans and implement them, and do quality cost management education; deal with customer reactions , There must be a customer to reflect the handling procedure book, and the use of KPI management for customer dissatisfaction learning; emergency plans and the handling of emergency plans. They also learned about hazardous substance management procedures, how to make changes to documents, and how to develop a completed education plan.